Frequently Asked Questions
Everything you need to know about high-performance comfort and support.
How do I determine the right size for my Remind Insoles?
Our insoles are designed to match standard US footwear sizing. If you are between sizes, we recommend ordering the larger size, as our insoles can be easily trimmed at the toe for a custom fit using your original shoe liner as a template.
What is the break-in period for new insoles?
While many users feel immediate relief, it can take 3-5 days for the heat-moldable materials to fully contour to your foot shape. We suggest wearing them for a few hours a day initially to allow your feet to adapt to the new alignment.
How long do Remind Insoles typically last?
Depending on the intensity of your sport and frequency of use, a pair typically lasts between 6 to 12 months. High-impact athletes like skateboarders or runners may find they need to replace them sooner to maintain optimal cushioning.
What is your return policy for used products?
We offer a 30-day satisfaction guarantee. If you aren't feeling the difference in comfort or support, you can return them within 30 days of purchase, even if they have been trimmed or worn.
How do I clean my insoles?
To maintain longevity, hand wash your insoles with mild soap and lukewarm water. Always air dry them completely before placing them back into your shoes; do not use a machine dryer or high heat sources.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties or import taxes may apply depending on your country's regulations.